I would like to take this opportunity to thank you most sincerely for the airport transfer service your provided to my parents at Durban airport on Sunday 12th August 2012. My elderly parents were living with me in Australia but wanted to return to live in South Africa. Unfortunately I did not have any family in Durban to meet & greet them so I had to arrange accommodation in Umhlanga and then find a way for them to get to this accommodation on a Sunday night. After searching the internet I found your company and decided to give you a go. I booked it online but also called your office to ensure they had the booking and ask if my parents could pay the driver on arrival which they agreed to. This was great as it saved me R200 bank fees which I would have to pay to do an international money transfer and there was no guarantee that your office would receive it in time. I called my parents after they arrived in South Africa (after almost 30 hours flying)_and they couldn’t stop thanking me for organising the transfer. They could not speak highly enough of Lucky their driver who assisted them all the way. They are in their 80’s and would not have been able to cope with their luggage but Lucky assisted them at the airport and on arrival at their apartment. Lucky, my most deepest thanks to you for helping them. I am sure they will be on the move to Australia again next year for a holiday (this will be their 6th trip) so I will be sure to ask them to give your office a call to arrange the transfer to and from the airport. Thanks again Ez Shuttle for your professionalism in dealing with customers and for your helpful and friendly staff.
GO EASY
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EZ (pronounced Easy) Shuttle’s primary aim at inception was to make the booking and use of transfers as easy as possible. As a result, we’ve spent, and continue to spend, an enormous amount of our budget on development of improved booking methods and reservation management systems. While these are extremely complex within our business environment (with so many moving parts having to be integrated), their ultimate goal is to make the booking process simple and overall experience as stress free for you as possible. Our online booking system now allow bookings to be completed and confirmed in under 60 seconds. That is as good as you will find anywhere else in the world and we believe we set the benchmark in South Africa. As a result of this strategy EZ Shuttle now processes 60% of its bookings via the web or automatically through various third party booking providers making this an online service you can trust. These integrations include global systems such as Amadeus, Concur, Groundspan and Talixo, but also all local corporate travel management tools including Travel IT, Travellinck and Bidtravel Online. Once again, we are the only transfer company in South Africa making all of these channels available to our clients in real time. We continue to develop our systems to be in line and in some cases lead the industry globally.
Lastly, EZ Shuttle aims to provide you with maximum value. How do you define value? Well, we certainly do not provide you with the cheapest service in South Africa, although we might in some of our locations. There are a myriad of small providers who operate with a cellphone and two vehicles who can beat our prices, but they come and go all the time because their businesses are unsustainable. We embrace the adoption of Uber in our market since it has grown our market tremendously and it certainly has a vital role to play. However, where EZ Shuttle takes it to the next level is that it owns its vehicles, employs its drivers full time and has a local call center to service you. We are heavily invested in every transfer we conduct…and we care. We really care what you think of us! We have therefore set a minimum level of quality that we are prepared to provide our service at and we have matched the lowest possible price required to deliver that quality – no compromises. We still think that you’ll find our prices very reasonable.
So what can you expect when you book an EZ Shuttle? Well, whether you book online, via e-mail ([email protected]) or telephone (0861397488), you can expect to interact with technology that works and people who are eager to assist you in finalizing your transfer booking as speedily and professionally as possible. Once your booking is complete, you will receive and e-mail and SMS confirming your booking with us and also providing you with all our terms and conditions and your unique reservation number. We will then send you another SMS the day prior to your ravel to ensure that you know we have you covered. Lastly, we will send you and SMS 15 minutes prior to your pickup time with your drivers contact details as well as a link to his online profile and picture (for security reasons).
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Getting from A to B can be stressful, confusing, even dangerous. With so many options available to you, why pick EZ Shuttle?
EZ Shuttle has been in the transfer business since 2006 and has to date completed more than a million successful, safe transfers across the country. We are trusted by more than 400 corporate companies and 40 000 individuals from across the world. These include multinational companies, local companies and individuals. We specialize in airport transfers & shuttles for individuals and groups of up to 60 at a time. We also provide conference and bespoke transport solutions for individuals and groups as big as 3000.
EZ Shuttle also services more cities in South Africa than any other transport provider including Johannesburg, Pretoria, Cape Town, Durban, East London, Port Elizabeth, George, Pietermaritzburg, Nelspruit and Polokwane. Unlike many of our competitors, we employ our drivers on a full-time basis and their working hours are controlled. This means that they are always sharp, well rested and professional when providing service to you. In addition, our vehicles are inspected daily and maintained in-line with the manufacturers recommendations. To ensure that this standard is maintained, our entire fleet is rotated every 18-24 months ensuring that any EZ Shuttle vehicle you get into is as good as new. Our economy transfers are all conducted in late model 1.6l Toyota Corolla’s and 2.5l Toyota Quantums (for bigger groups). All of our vehicles are washed & vacuumed on a daily basis and have a perfect maintenance record too. Vehicles are fitted with the latest tracking devices and are monitored in real-time, 24 hours per day. This ensures that we are able to guarantee a high quality and reliable product is delivered to you every time you use us! Furthermore, all vehicles are fitted with air-conditioning, ABS brakes as well as the standard airbags contained in all the models we purchase.
Passengers – We have a variety of vehicles available that can accommodate between 1 and 22 passengers. These are automatically assigned based on how many passengers are booked.
Luggage – Our vehicles are able to accommodate at least one large bag as well as one piece of hand luggage per passenger. Should you require more than this and are travelling with 3 or more passengers, we would suggest including a trailer in your request or discussing this additional need with our call centre.
EZ Shuttle has extensive experience in providing coaches to groups ranging from 7 individuals to more than 3000 delegates on a single day. Whatever your large groups need, we can provide it and we do so across the country both with our own coaches as well as our extensive network of contracted partners. We currently provide various coaching options including Semi Lux 13, 22 and 60 seater coaches. We also have 37 seater full lux coaches available on our fleet across the country.
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