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+27 (0) 861 397 488
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+27 (0)12 346 0899
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+27 (0) 861 397 488
+27 (0)12 346 0899
Contact EZ Shuttle 24 hours a day, 7 days a week, by one of the following means:
EZ Shuttle operates 24 hours a day, 7 days a week. Our reservations desk may be closed from time to time over very quiet times and on certain public holidays days. However, if you make a reservation for any of these days, we will allocate a driver to your transfer and operational support staff will be available to you and the driver for transfer service support.
Also see:
How do I make a reservation?
How can I communicate with EZ Shuttle?
Simply put, were the other guy; the one who is not too small to be professional, trusted and experienced, but were also not too big to care – about your individual requirements, special circumstances, or after sales service! We have EZ Shuttle branches across South Africa, so you have peace of mind that one professional reservations desk and dedicated management team will handle your transfer on either end. You don’t have to be concerned about unknown, unverified companies, drivers, or vehicles. You can feel safe because with EZ Shuttle you travel in up-to-date vehicles with experienced drivers.
For more information see:
EZ Shuttle drivers?
Where can I find EZ Shuttle branches?
Does EZ Shuttle charge per person / km?
At EZ Shuttle we charge per vehicle. Our vehicles are classed according to the number of passengers that can be safely and legally transported per vehicle. We also charge fixed rates according to our predetermined zones. This means that you do not pay extra for each additional passenger within the relevant vehicle and zone category. Our zones are calculated from the nearest major airport.
| City | Zone 1 0-25km | Zone 2 26-40km | Zone 3 41-50km | Zone 4 51-60km | Zone 5 61-70km | Zone 6 71-90km | Zone 7 91-110km |
| Johannesburg | OR Tambo International Airport, Lanseria Airport to zones | ||||||
| Pretoria | OR Tambo International Airport, Lanseria Airport to zones | ||||||
| Cape Town | Cape Town International Airport to zones | ||||||
| Durban | King Shaka International Airport to zones | ||||||
In order to provide you with the service that best suits your specific needs, we have a few optional extras to choose from. These include baby/car seats provided at an additional R150.00 p/transfer, and trailers for extra luggage carries a charge of R150.00 p/transfer (both subject to availability). Need to collect someone on route to your destination? No problem. An extra stop along the way from carries a R100.00 charge per stop. Need our driver to wait for you? Let us know how many hours and we will ensure that the vehicle is at your disposal. A fee of R350.00 per hour (or portion thereof is applied after 30 minutes waiting time at non-airport locations.
Also see:
Does EZ Shuttle charge per person / km?
Additional charges
Whether you are arranging transport for an event/conference, or simply want to take your time to explore a few different locations, EZ Shuttle has a service to cater for any and all transfer needs. If four wheels can go there, we can take you!
Please email or call our 24hr reservations team to find out more about our MICE (meetings, incentives, conferences, and events) packages, and/or our half and full-day chauffeur drive options.
Also see:
Does EZ Shuttle charge per person / km?
Optional extras?
Additional charges
How do I make a reservation?
EZ Shuttle is not only the largest professional transfer service provider in South Africa, with several years’ experience in transporting locals and international visitors, but we also offer transfers around the world!
Our local branches include Pretoria and Johannesburg (Gauteng), Polokwane, Durban, Pietermaritzburg, Cape Town, George, Port Elizabeth, East London, Nelspruit and Hoedspruit, but we travel anywhere that four wheels can go, in SA, and around the globe (through a partnership with one of the world’s largest international transfer aggregators).
Also see:
What are EZ Shuttles operating hours?
Does EZ Shuttle charge per person / km?
How can I communicate with EZ Shuttle?
International transfers
An EZ Shuttle driver is dispatched within enough time to make it to your pickup location at least 15 minutes ahead of schedule. Our control room will monitor the driver activity online (via live satellite vehicle tracking), as well as traffic reports. Any travel-related concerns will be relayed to the driver and alternative routes will be advised if necessary. In the event that your driver is unavoidably delayed you will be notified telephonically. In instances of extreme delays due to unforeseen circumstances, we will make every attempt to dispatch an alternative driver near you to complete the transfer. Although such instances are few and far between, it gives you our client the peace of mind to know that EZ Shuttle takes necessary precautions, monitors transfers and communicates appropriately with our clients.
Also see:
EZ Shuttle drivers
EZ Shuttle fleet
Making a booking
What are EZ Shuttles operating hours?
How can I communicate with EZ Shuttle?
International transfers
EZ Shuttle is the first South African transfer business to offer clients these services worldwide, through a partnership with one of the world’s largest international transfer aggregators. EZ Shuttle does not provide the service on the ground outside of South Africa, but we make it possible for you to secure your transport both locally and abroad in one seamless booking. Our international services started in 2019 and have proven to be a massive value-add for our clients.
When travelling outside of South Africa, it is important to take note of the following to ensure a smooth journey:
• Please ensure that your mobile phone for the number provided during the booking is turned on the moment you land at your foreign destination. Without this, there is no way the local operator can contact you and this is vital when travelling abroad.
• You will receive an e-mail from the ground handler the day before travel with clear instructions should you have any problems when ar riving at your destination.
• A 100% cancellation fee will apply for any bookings cancelled less than 24 hours in advance of your pickup time.
• Service levels are closely monitored by the aggregator and all suppliers have been vetted by them, not EZ Shuttle. Service levels may vary slightly from one geography to the next based on local vehicle types, culture and road conditions, however every effort and precau tion has been taken to ensure that only vetted providers are used at all times.
• The price quoted includes 1 (one) hour waiting time. Should you be delayed longer in the terminal, extra charges may apply should you want the driver to wait. We suggest that you book your transfer for 45min later than your landing time to avoid this.
• Extra charges may apply should your route change.
To book or find out more about our international transfers, enquire online or email our 24-hour reservations team.
Also see:
What Information should I provide and why?
How can I communicate with EZ Shuttle?
What are EZ Shuttles operating hours?
What if I need to cancel my reservation?
Will I be charged if my flight is delayed?
We make transfer/shuttle bookings simple and easy! For more details on the information that we will need to make a booking also see What Information Should I Provide and Why?
Book online in seconds, send us an email with the details of your request, or phone us locally on 0861 EZSHUTTLE (0861 397 488), or internationally on +27 12 346 0899 and make your reservation with one of our friendly reservation specialists.
You can now also book on the EZ Shuttle App, which you can download on The App Store or Google Play. Point your phone camera at one of the below QR codes to download the app on your phone:
To make a booking and provide you with the best possible service, we require as much accurate information as possible for your request. We also require some personal information, such as the mobile number for the primary passenger. This enables us to send your driver details to via SMS notification 15 minutes before your collection time, and to communicate with the primary passenger directly leading up to / at the time of transfer. This information will not be used for any other purpose outside of providing the service.
• Name & Surname of primary passenger
• Mobile number and email of primary passenger
• Total number of passengers
• Pickup date and time
• Pickup and drop-off addresses
• Any relevant flight numbers
• Any extras required, such as a trailer or baby seat
Also see:
How can I communicate with EZ Shuttle?
How do I make a reservation?
Is my information secure?
International transfers
We understand that plans change. All we ask is that you notify us in advance of any changes to your transfer.
HOW MUCH NOTICE DO I NEED TO GIVE TO CHANGE MY BOOKING?
We request that you notify us at least 6 hours prior to your pickup time and we will try our best to accommodate the changes you request. For groups over 13 passengers and long-distance transfers (over 90km from nearest main airport) we require at least 24 hours’ notice of changes.
Please note that EZ Shuttle cannot guarantee a refund for any changes or cancellations that are not communicated within the above minimum notice period for your pickup time, or in the event that a driver is dispatched before you notify us, or in the event of a no-show. For more information also see:
What if I need to cancel my reservation?
What is your cancellation policy?
Additional charges
WHAT IF I NEED TO CANCEL MY RESERVATION?
We request that you notify us at least 6 hours prior to your pickup time and we will try our best to accommodate the changes you request. For groups over 13 passengers and long-distance transfers (over 90km from nearest main airport) we require at least 24 hours’ notice of changes.
Please note that EZ Shuttle cannot guarantee a refund for any changes or cancellations that are not communicated within the above minimum notice period for your pickup time, or in the event that a driver is dispatched before you notify us, or in the event of a no-show. For more information also see:
What is your cancellation policy?
Does EZ Shuttle charge per person / km?
Additional charges
How can I communicate with EZ Shuttle?
International transfers
WHAT IS YOUR CANCELLATION POLICY?
All bookings under 14 passengers and within 90km of the nearest major airport must be cancelled at least 6 hours prior to your pickup time. Bookings for groups over 13 passengers and long-distance transfers (over 90km from nearest main airport) must be cancelled at least 24 hours prior to the pickup time. Transfers cancelled outside of these hours will be subject to a minimum 50% charge of the transfer fee, while no-shows will be charged at 100%. Should you have an emergency, please communicate this to our reservations desk at the first opportunity. Also see:
Does EZ Shuttle charge per person / km?
Additional charges
How can I communicate with EZ Shuttle?
International transfer
CAN I OPEN AN ACCOUNT WITH EZ SHUTTLE?
We do have account billing options for our business clients and frequent travellers. Should you wish to open an account with EZ Shuttle, simply call us on 0861 EZSHUTTLE (397 488) or email your request to our sales team and one of our representatives will contact you to advise the requirements and procedures for opening an EZ Shuttle account. If you do not have an account, and wish to pay in cash or by credit card, please feel free to phone our reservations desk and an EZ Shuttle agent will happily assist you to make a reservation. Also see:
How can I communicate with EZ Shuttle?
Do I have to register to make a reservation?
How can I pay for my transfer?
Why should I register online?
WHAT DO I DO IF I WANT TO USE EZ SHUTTLE OFTEN?
For frequent use of our services, we encourage a personalised booking profile, to make, manage and keep track of your bookings with us in an easy and convenient way. You don’t need an account to open a booking profile with EZ Shuttle. You can create a personal login account by clicking here, or by sending us a new profile request by email. Also see:
How can I communicate with EZ Shuttle?
Do I have to register to make a reservation?
How can I pay for my transfer?
Why should I register online?
At the airport, your driver will wait for you outside the arrival exit door with your name on a paging board. If you provide a mobile number on booking (see What Information should I provide and why?), we can try to coordinate a meeting point of your choosing. This may not be possible in all cases depending on airport regulations.
At another location, such as your home your driver will wait at the closest safe and convenient point. If you live in a guarded/security complex our driver will obey the rules of entry. It is up to you to communicate your pickup with your security and notify our reservations desk before your transfer. Also see:
What are EZ Shuttles operating hours?
What if I am running late?
What if I miss my flight?
What to do if a driver does not arrive?
How do the transfers work?
International transfers
When you arrive at the airport look out for the EZ Shuttle drivers dressed in black and bright green or your name on the paging board. If do not see your driver or your name on any paging boards contact our reservations desk at 0861 EZSHUTTLE (397 488) and our friendly agents will immediately follow up and call you back with feedback. Remember to stay in one location and tell us where you are so we can find you at the airport. Most importantly do not panic! Many factors can lead to you not spotting your driver right away, such as for getting to provide your flight number or an unforeseen traffic incident delaying your driver by a few minutes. The EZ Shuttle control room makes every effort to manage any/all unforeseen incidents. But rest assured, we will not forget about you! For your own peace of mind make sure to always communicate any flight changes or other incidents to us before your transfer. Also see:
Where do I meet my driver?
What are EZ Shuttles operating hours?
What Information should I provide and why?
What if I need to change my reservation?
International transfers
We know these things happen, so if you realise you are running late for your pickup (to the airport or from point-to-point), please use our early warning system. Call our reservations desk at the first opportunity to communicate your delay or cancellation. Our control room will advise the driver of your delay and if necessary (and possible) arrange a later transfer with another driver. However, if we are not notified and the driver has to wait, then waiting costs per hour will apply or you may lose your transfer if we cannot accommodate a later time. When in doubt, give us a shout. Also see:
What are EZ Shuttles operating hours?
Will I be charged if my flight is delayed?
What if I miss my flight?
What should I do if I arrive at an airport and realise, I need a shuttle?
International transfers
EZ Shuttle drivers are all skilled, experienced and professional. We do not employ fly-by-night personalities and each member of our entire team; including drivers are thoroughly vetted and undergo rigorous interviewing and skills testing prior to receiving permanent employment. Many of our drivers come to EZ Shuttle with long time experience as coach / shuttle drivers. EZ Shuttle drivers can be identified by their noticeably friendly demeanours, as well as their black and bright green uniforms. For more information of transfers outside of South Africa please see International transfers
EZ Shuttle vehicles are all in top condition; we use only new vehicles (no older than 12 months) and ensure that each vehicle undergoes regular inspections and services. Every driver also does a quick check before and after every transfer, which includes checking the general safety and cleanliness of the vehicle and reporting back of any incidents or concerns immediately to our control room. For more information of transfers outside of South Africa please see International transfers. Also see:
What makes EZ Shuttle different?
What are EZ Shuttles operating hours
Point to point transfers are exactly that, from one point (such as a hotel) to another point (such as a conference or wedding venue). These are typically small to medium size transfers (less than 14 passengers in two or less vehicles). Coach hire refers to transfers for larger groups (more than 14 passengers) at a time and is often longer distances than point to point (such as Cape Town to Paarl for a field trip or conference). Coaches are often hired for sporting events or a group of people who should be kept together (children, tourists, team-buildings, conferences and events) and arrive/leave at the same time. For more information about the cost of a point-to-point transfer, please click here. Should you wish to get a quote for coach hire, click here or email us with the details of your request, simply call us.
• All persons entering a vehicle owned by or under the control of EZ Shuttle or using any/all EZ Shuttle services do so entirely at their own risk.
• EZ Shuttle, its officers, director, agents, contractors and employees will not be liable for any claims, losses, damages (including direct, in direct and/or consequential damages), loss of profits, death, bodily injury or damage to or loss of property of whatsoever nature and howsoever caused (including arising out of negligence), resulting from or connected in any way with the transportation or non-trans portation by EZ Shuttle of any passenger or person and/or their property.
• EZ Shuttle shall be entitled to delay, suspend or cancel any of its services due to adverse operation conditions or circumstances beyond its control, including but not limited to any act of God, strike, war, riot, civil commotion, suspension of labour, fire, accident preventing it from providing the services (“Force Majeure”). EZ Shuttle will have no liability in such circumstances and no refunds will be issued by EZ Shuttle if a service is delayed, suspended or cancelled as a result of Force Majeure.
• EZ Shuttle reserves the right to cancel orders and refund customers’ money because of obvious pricing errors.
• Whilst every effort will be made to ensure that passengers arrive at the designated destination on time, EZ Shuttle does not warrant or guarantee any arrival or departure times and will not be liable for any loss or damage (direct and/or indirect) incurred by any passen ger or person due to a delay, breakdown, suspension or cancellation of any service, subject to the following:
o If EZ Shuttle is directly responsible for a passenger missing their flight, EZ Shuttle’s liability to the passenger shall be limited to ZAR2000 per passenger for the flight; and
o If EZ Shuttle is directly responsible for any delay, breakdown or cancellation, it will endeavour to rebook the passengers on the EZ Shuttle service for an alternative date and time as per the passenger’s request
• Passengers must ensure that they have sufficient insurance cover for their personal belongings as well as adequate travel insurance (in cluding, without limitation, cover for loss of or damage to property as well as missed flights).
• Where a person or entity makes an EZ Shuttle booking on behalf of another person (a “passenger”), the person or entity making the booking hereby indemnifies and holds harmless EZ Shuttle, its officers, director, agents, contractors and employees from any claim, damage (direct and/or indirect), loss, liability, cost or expense which may arise from the passenger’s use of EZ Shuttle’s services or their presence in any vehicle owned by or under the control of EZ Shuttle.
• A person or entity who makes an EZ Shuttle booking on behalf of another person shall be responsible to inform such person of EZ Shuttle’s terms and conditions and shall ensure that such person agrees to and comply with EZ Shuttle’s terms and conditions.
